FAQ

Hey Bravo Shoppers!

Excited about your online order? Here's a quick guide to track it, whether you have an account or not:

If You Have an Account:

1. Log In: Head to the Bravo website and log in.
2. Order History: Find "Order History" in your account.
3. Click Your Order: Click on your recent order.
4. Get the Number: Grab the tracking number.
5. Carrier's Site: Go to the carrier's website and enter the number.
6. Follow the Updates: Track your package as it gets closer.
7. Optional Alerts: Want updates? Opt for notifications.
8. Questions? Ask Us: Any issues? Contact our customer service.

If You Don't Have an Account:

1. Order Confirmation Email: Check your email for the order confirmation. Your tracking details are usually there.
2. Tracking Number: Snag the tracking number—it's your golden ticket.
3. Carrier's Website: Visit the carrier's website and input your number.
4. Follow the Map: Watch your package's journey unfold with real-time updates.
5. Optional Alerts: If you're the notification type, sign up for alerts on the carrier's site.

Enjoy the wait, and get ready to rock your new stuff! 

Typically, orders are delivered within 2 weeks from the date of purchase.

We appreciate your patience as we work diligently to process and ship your order as quickly as possible. If you have any concerns after this timeframe, please don't hesitate to reach out to our customer support team for assistance.

We primarily use USPS (United States Postal Service) for our shipping needs. Please note that while tracking information is provided upon shipment, there may be instances where updates from the carrier are delayed. Rest assured, this is normal, and the carrier may take a few days to provide updated tracking information. If you have any concerns about the status of your shipment, feel free to reach out to our customer support team for assistance.

Please refer to the following link to review our return policy.

If you have any further questions or need assistance, don't hesitate to reach out to our customer support team.

To start a return, you can download the return form by clicking on the following link. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You may cancel your order within 24 hours of placing it, as long as it has not yet been processed for shipment. To cancel your order, please contact our customer support team immediately with your order details. Once an order has been processed and shipped, it cannot be canceled. We appreciate your understanding in this matter.